Nitish Upadhyaya Discusses How to Rethink Click-Through Training in Anti-Corruption Report

In the third article of a three-part series in Anti-Corruption Report, Nitish Upadhyaya, director of behavioral insights at Ropes & Gray Insights Lab, offers valuable perspectives on integrating click-through training into a comprehensive framework. While click-through training is praised for its scalability and trackability, Upadhyaya emphasizes that if it needs to be utilized, it should be part of a broader compliance strategy that includes live learning and leadership engagement to ensure lasting behavioral change.

Upadhyaya highlights the importance of compliance training as a communication tool, stating, "The training is really the voice of the company," and it "informs people about how the company does things." He advocates for enriching static click-through modules with in-person, role-specific, and leader-led sessions that provide space for nuanced discussions and real-world dilemmas. This approach helps employees understand and navigate complex situations, fostering a culture where ethical decision-making is a shared responsibility. This tailored engagement is particularly important when dealing with key risk takers (e.g., sales staff).

By integrating these elements, companies can enhance the effectiveness of their compliance programs and create a more engaging and supportive training environment, leading to better management of risks by employees themselves.