Crisis Management: Preparation and Human Behavior Factor

You can't predict when a crisis will strike or what form it will take — but you can control how ready your people are to respond. Rohan Massey, Amanda Raad, and Nitish Upadhyaya explore why preparation is what defines positive outcomes, and why a holistic approach to risk — one that cuts across cyber, financial crime, and beyond — is essential. They discuss how the early stages of any crisis demand getting the right people and the right voices in the room fast, and why every minute counts when you're pressed for time. Drawing on Ropes & Gray's cross-disciplinary team of lawyers, behavioral scientists, data scientists, and organizational psychologists, they explain how the firm partners with clients across the full lifecycle of crisis management — from interrogating existing plans to driving continuous improvement.